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Family Supports Program

The Cuyahoga County Board of Developmental Disabilities (CCBDD) recognizes and appreciates the vital support families provide to people with developmental disabilities who live at home with them. We want to help families in this caregiving role by providing funding for goods and services available through our Family Supports Program. We believe that using a portion of our tax levy revenue for this purpose will benefit many people with developmental disabilities throughout Cuyahoga County.

Be sure to review the Family Supports Program guidelines available HERE; Also available in Spanish.

CCBDD’s Family Supports Program is administered by the North East Ohio Network (NEON). You will see NEON mentioned throughout these guidelines and will need to contact them to access services and resources available through the program. NEON can be contacted by phone, email or the mail:

                                            Phone:     1-800-237-6828 (Fax: 1-855-336-6968)
                                            Mail:        Cuyahoga County Board of DD Family Supports Program
                                                            5121 Mahoning Ave., Suite 103
                                                            Austintown, OH 44515

In order to participate in the Family Supports Program, you must first be eligible for services from CCBDD. If you are new to CCBDD or not sure about your eligibility status, please contact the intake department at (216) 736-2673 or Staff will check your eligibility status and guide you through each step of the eligibility process.  


The Family Supports Program is only available to persons eligible for CCBDD services who are living at home with a family member.  Individuals who live in their own apartment, who are enrolled on a Medicaid Home and Community-Based Services Waiver (Level 1, Individual Options, or Self-Empowered Life Funding), who live in an intermediate care facility (ICF) or who live in foster care are not eligible for services from the Family Supports Program.  If you have a Support Administrator, please contact him/her. You may be eligible for similar services.


The Family Supports Program operates on a calendar year, beginning on January 1st. Maximum funding amounts per family may vary from year to year based on available funding and the number of families served. CCBDD cannot guarantee funds will always be available. Applications are filled on a first-come, first-served basis.


For a family with children 21 years of age or younger, the available amount of funding will be based on the family’s reported household taxable income. 

For a family with adult children 22 years of age or older, there is no requirement to report household taxable income.  


Allowances for families joining or re-joining the program during the calendar year will be prorated.  All invoices from the previous calendar year must be received by NEON no later than January 31st.  Payments for services cannot cross calendar years.  The program will not fund any services provided while the person is not enrolled in the program.

It is important to remember that:

▪ Only supplies and/or services not eligible for payment through Medicaid or another insurance program can be purchased under the Family Supports Program.

▪ Each time a supply or service is purchased, that amount is deducted from your annual total allowance.

▪ You are responsible for the excess cost of any supplies or services that exceed your annual total allowance.


  • Incontinence supplies
  • Specialized nutrition
  • Special equipment
  • Therapies and classes
  • Training and conferences
  • Camp assistance
  • Respite care
  • Home modifications

Details for each of these supports is available HERE.





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Cuyahoga County Board of Developmental Disabilities
1275 Lakeside Avenue East
Cleveland, Ohio 44114-1129
PHONE: (216)241-8230 - FAX: (216)861-0253