You are here:
Home > Services & Supports > Support Administration
In 1999, the Board of DD adopted person-centered planning as our philosophy and service coordination as our method of operation. This represented a major change in the way we serve and support individuals with DD and their families.
To help carry out this change, we began to assign a support administrator to each new individuals coming to the Board of DD for services. When an individual calls to request services, within 24 hours a support administrator will contact that individual to make arrangements to meet. The support administrator’s primary focus is to explore and develop services and supports within the individual’s community.
Support administrators assist individuals and their families to identify and acquire the appropriate services and support they choose for themselves within the diverse resources available to them. As a support administrator works with an individual or family, he or she can:
- identify issues and concerns of the individual and his or her family;
- identify desired outcomes that are important to the individual and his or her family;
- identify resources, which an individual may need, in a simple and timely fashion;
- identify individual and family supports and strengths;
- provide information;
- assist the individual and family in determining and directing the supports and dollars needed to reach their specific outcomes;
- assist the community in learning more about the unique capabilities of individuals with DD;
- assist communities to develop the capacity to support people with DD.
The Board of DD has assigned support administrators by communities to serve all areas of Cuyahoga County. Some support administrators are based at Board of DD sites; others work from community sites.